Answers for your customers
Available after setupWebsite chat, after setup and a passed quality check.
- Answers name their sources.
- You decide which sources are public.
- Your team takes over when something is unclear.
PUT KNOWLEDGE TO WORK. KEEP PEOPLE INVOLVED.
Your knowledge.
The right conversation.
Customers ask. OpsBots finds answers in your approved sources — and your team takes over when a person is needed.
Try free
See how it works ↓14 days free, one trial per business. Card required. Your selected plan renews automatically after the trial unless you cancel beforehand.
OpsBots
- Visitor: Can I collect my bike on Saturday?
- OpsBots:
Yes. Saturday collection is available from 09:00 to 12:00.
Sources
- Collection hours · Example Cycle Works
- Visitor: I need five bikes for a company. Can someone call me back?
- OpsBots:
Happy to pass your request to the team. Leave your name and email address; a phone number is optional.
OpsBots shows a short contact form: name, email, an optional phone number and a consent tick.
- Ask a person
The request appears in your lead list; your team can take over the conversation.
How it works
See how it works
Add your sources
Your website, documents and your own questions and answers.
Review and test
Set visibility, check answers and complete the quality check.
Install your chat
Paste the embed code into your website. Guides for WordPress, Wix, Shopify, Squarespace, Webflow and Google Tag Manager.
Stay in the conversation
Handle enquiries in the inbox and improve your knowledge.
Your knowledge already lives somewhere. Bring it along.
Website URLs and sitemaps, PDF, DOCX, text, Markdown and your own questions and answers. Public and internal content stay separate.
See your chat before it goes live.
Next to setup and the chat settings, a preview shows your chat with your colour, greeting and approved questions. It updates as you make changes.
Services
One place for knowledge. More room for your team.
Enquiries that reach you
Available after setupThe chat takes enquiries with a short form or shows your booking link; enquiries land in your lead list.
- A contact form right in the chat.
- Your own booking link for calls.
- A lead list you can export.
Answers for your team
LimitedTeam questions in the admin test chat; internal knowledge for email drafts (Pro). No staff app, no Slack or Teams.
- Internal sources stay out of the public chat.
- Your team sees what is approved for internal use.
- Gmail drafts to review, no automatic sending.
The right channel. A clear status.
Where OpsBots answers, with a clear status per channel.
Website chat
Answers from approved public sources. Review and test before enabling it on your website.
Available after setupGmail
Drafts for your team to review. Your Google Workspace administrator must trust the connection. No automatic sending.
Assisted setupOutlook
Not available yet; no activation date promised.
PlannedNot available yet; no activation date promised.
PlannedWhat OpsBots does with Gmail data
When you connect a Gmail mailbox (Google Workspace, on the Pro plan and in the trial), OpsBots reads its messages and threads to find emails that need a reply, and writes reply drafts into that mailbox for your team to review. OpsBots changes or deletes only its own unchanged drafts and never sends email, although Google's consent screen mentions that the drafts permission would allow sending. The message text goes to the AI model and search provider named in the provider list and is kept for the periods in the privacy notice. The emails also appear as conversations in your OpsBots inbox. Disconnecting the mailbox deletes the stored access token; you can also remove OpsBots' access in your Google account.
OpsBots' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Automation with clear boundaries.
- An AI notice in the chat, with a link to your privacy notice.
- Role-based access and two-step sign-in.
- Choose public or internal visibility for each source.
- People can take over and correct answers.
- AI can be wrong. Review important answers.
Before the first conversation
Which sources can I use?
Website URLs, sitemaps, PDF, DOCX, text, Markdown and your own questions and answers.
How do I install the chat?
Approve your sources, pass the quality check, add the link to your privacy notice and prove that the domain is yours (a DNS record or a meta tag). Then paste the embed code into your website.
Do I need a card?
Yes. The trial lasts 14 days, one per business; your selected plan then renews unless you cancel before the trial ends.
What happens if an answer is wrong?
AI can make mistakes. Your team reviews important answers, takes over conversations and records corrections.
What data does OpsBots process?
Sources, conversations and account information are processed according to the feature used. See the privacy notice and the provider list for details.
Does OpsBots send my emails?
No. Gmail · Assisted setup: Drafts for your team to review. Your Google Workspace administrator must trust the connection. No automatic sending. Outlook · Planned: Not available yet; no activation date promised.
How do I cancel?
Use Manage billing to cancel at the end of the period. Cancel before your trial ends to avoid the automatic plan charge.
What does the trial include?
300 answers and 200 web pages or documents, Website chat · Gmail drafts. On Starter, access to email drafts ends when the first paid period begins.
Which languages does the chat answer in?
The chat detects the language of the latest message and answers in it: German, English, French, Italian, and Swedish. It understands Swiss German and answers in Standard German. Still review important answers.
Help
Set it up yourself — or with us.
Sign up, add your sources and test your chat on your own. If you would like help, we go through the setup with you on a screen-share, free of charge: just ask by email.
Questions before you start? Write to support@opsbots.ch.
Make your knowledge part of the conversation.
Start with your sources. Review the answers. Stay in control.
Try free
14 days free, one trial per business. Card required. Your selected plan renews automatically after the trial unless you cancel beforehand.